Desirée Amanda Bombenon has over 30 years of business operational experience. Awarded RBC’s Momentum Women’s Entrepreneur 2020, WXN Canada’s Top 100 Most Powerful Women 2020, 2017, & 2016; Ernst & Young 2019 Entrepreneur of the year for the Prairies in Communication Technology, and Women of Inspiration 2019 Global Difference Maker, Business in Calgary Business Leaders award 2018, Top 50 Most Empowering Women 2017, and a Top 40 under 40 alumni. Her portfolio includes business strategy, social entrepreneurial and culture building. Her company SureCall was awarded Waterstone Capital’s Most Admired Culture 2020, and received a Stevie International Business Award for 2021 & 2020. Desirée is an active member of Young Presidents Organization, International Women’s Forum, and has chaired several industry boards and focus groups. She is a past director of the National Music Centre, is a past Chair of YPO Alberta Chapter, and a past Chair of YPO Canada Region. Desirée currently serves as Chair of the Calgary Chamber of Commerce, Vice Chair of Children First Canada, Chair of CAMX the Canadian Call Management Association, serves as an Executive member of the Sustainable Business Network with YPO, as is a Director on the Diversity Council for Women’s Executive Network. She is a cohort for Singularity University and a Harvard Alumni for the Advanced Leadership Initiative working on critical humanitarian issues around the world, and is involved in mentorship programs in her community. Desirée has earned her CIAC Certification as a Strategic Leader, a Lean Six Sigma Black Belt and has earned an Executive MBA at Queens University.
Under Desirée’s leadership SureCall Contact Centres – has been recognized for numerous industry awards for service excellence, ethics, and integrity, including Waterstone Capital’s Most Admired Culture 2020 and a Stevie International Business Award 2021 & 2020.
The Centre for Economic and Leadership Development, in consultative status with the United Nations Economic and Social Council, recognized Desirée as a transformational leader naming her “Champion of Sustainable Development” honouring her with the Enabler of Vision award at the 2017 UN Summit in New York.
Desirée has pivoted her company into a social enterprise and through the “GoodCall” program and has established SureCall as a “purpose driven” organization. SureCall became a Certified Benefits (B Corp) in April of 2019 and was named a Best for the World Honouree in 2021 & 2019 for Community Giving, rounding out Desirée’s vision of utilizing business as a Force for Good.